Return and Refund Policy

Thank you for shopping with us! We care about your satisfaction and are committed to providing an excellent shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is here to help.

Return Policy Overview

• Return Window: You have 30 days from the day you received your order to return your item(s).
  
• Conditions: Items must be unused, in their original condition and returned with the original packaging.
  
• Free returns: We cover the return shipping, so you don't pay a cent to send it back.
• Circumstances of Return: change of mind, faulty items, damaged, wrong product, never arrived, cancellation after ordering.

How to return an item

• Contact us: Email our team at info@wobblen.com with your order number and reason for return.
  
• Receive return instructions: We'll email you a return authorization and step-by-step instructions.
  
• Pack your item: Repack your item securely in its original packaging, including all accessories, labels and paperwork.
  
• Print a shipping label: We'll send you a pre-paid shipping label. Simply print it and attach it to your package.
  
• Ship your package back: Hand your package over to your nearest carrier as per the instructions in your return authorization email.
  

Refund Process

• Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
  
• Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
  
  

Exchanges

Want to exchange for a different size, color or product? No problem! Contact us and we will help you exchange your item quickly and easily.

Specific Return and Refund Conditions

Change of Mind Returns: If you change your mind after purchase, you can return the product within 30 days of the delivery date, provided it is unused, undamaged and in the original packaging.

Defective Products: If you receive a defective product, contact our customer service immediately for instructions. Wobblen will cover the return shipping costs and provide a replacement product or refund.

Damaged Products: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

Incorrect Product Received: If you receive an incorrect product, please contact us, and we will arrange return shipping and ensure you receive the correct product.

Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement.

Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Products

After receiving damaged or defective products, please contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or full refund.

Policy for Undamaged Products

If you change your mind, you can return the undamaged and unused product within 30 days of the delivery date. Make sure it is in the original packaging.

Time limit

Return Period: Returns must be reported and shipped within 30 days of receipt of the product.

Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days. You will receive a confirmation email.

Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or misdelivered products are approved upon inspection.

Refund Time: After return approval, it takes up to 7 business days to process the refund to the original payment method.

Refund Methods: Refunds are issued to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

Personalized or custom-made items

Hygiene products (e.g., socks, underwear) unless unopened and unused

Return address

Send all returns to: 1 McGonigal Ln, Ajax, ON L1T 4G9, Canada

Non-returnable items

For hygiene and safety reasons, some items cannot be returned. These products will be clearly marked as non-returnable in the product description.

Shipping Method and Costs

Shipping Method: DHL + Track & Trace

Restocking Fee: $0

Legal Rights

This policy does not affect any applicable statutory rights.

CURRENCY

All prices and fees listed on our website are in Canadian Dollars (CAD). All transactions will be carried out in  Canadian Dollars, where applicable. Please note that any currency conversion fees or costs that may apply are the responsibility of the customer.

Contact Information

Email: info@wobblen.com
Phone: +1(416) 878-2454
Address: 1 McGonigal Ln, Ajax, ON L1T 4G9, Canada

Customer Service:
Monday-Friday: 8:00 - 21:30 (EST)
Saturday-Sunday: 8:00 - 14:00 (EST)