Privacy Policy

Last updated: February 23, 2025

This Privacy Policy describes how WOBBLEN (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wobblen.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means the user of the Services, whether a customer, website visitor, or other individual about whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the new Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect your personal information from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable laws, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you submit directly to us through our Services may include:

Contact Information, including your name, address, phone number, and email.
Order Information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information, including your username, password, security questions, and other information used to maintain account security.
Customer Service Information, including information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To this end, we may use cookies, pixels and similar technologies (“cookies”). Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address and other information relating to your interaction with the Services.

Information We Get From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How we use your personal data

Providing products and services. We use your personal data to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipments, facilitating any returns and exchanges and other features and functionality related to your account.
Marketing and advertising. We may use your personal data for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, SMS or post, and showing you advertisements for products or services. This may include using your personal data to better personalise the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR. 6 (1) (f) GDPR.
Security and fraud prevention. We use your personal data to detect, investigate or take action regarding possible fraudulent, illegal or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your credentials secure. We strongly recommend that you do not share your username, password or other login details with anyone else. If you believe that your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, pursuant to Art. 6 (1) (f) GD. 6 (1) (f) GDPR.
Communicating with you and improving our service. We use your personal data to provide you with support and improve our Services. This is in our legitimate interests to be responsive to you, provide you with effective services and maintain our business relationship with you, pursuant to Art. 6 (1) (f) GDPR. 6 (1) (f) GDPR.
Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand your interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products and advertising on our Site and other websites.

Most web browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may have a negative impact on your user experience and may cause some of the Services, including some general features and functionality, to function incorrectly or to no longer be available. Additionally, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties to fulfill contracts, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include

With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their respective privacy policies.
When you direct, request, or otherwise consent to the disclosure of certain information to third parties, such as to ship products or through the use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set forth above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category Categories of recipients

Identifiers, such as basic contact information and certain order and account information
Commercial information, such as order, purchase, and customer service information.
Internet or other similar network activity, such as Usage Data
Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer service partners, and analytics providers)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on such sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation as to their use by us or any third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as noted on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that we delete that information.

As of the effective date of this Privacy Policy, we are not aware of us “sharing” or “selling” (as such terms are defined in applicable law) personal information of anyone under the age of 16.

Information Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a variety of factors, such as whether it is necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request as permitted by law.

Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share the information.
Right to Erasure: You may have the right to request that we erase the personal information we hold about you.
Right to Rectification: You may request that we rectify inaccurate personal information we hold about you.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer that information to a third party, in certain circumstances and subject to some exceptions.
Right to opt out of sale, sharing or targeted advertising: You may have the right to ask us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising” as defined by applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information.
Withdrawal of consent: Where we are relying on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.

Managing Communication Preferences: We may send you promotional emails, which you can opt out of at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights if indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that the agent is authorized to act on your behalf, and we may require the agent to verify its identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities responsible for data protection here.

International users

Please note that we may transfer, store and process your personal data outside of the country in which you live. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal data outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the UK, as applicable, unless the data transfer is to a country which has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us at:

Email: info@wobblen.com
Phone: +1(416) 878-2454
Address: 1 McGonigal Ln, Ajax, ON L1T 4G9, Canada

Customer Service:
Monday-Friday: 8:00 - 21:30 (EST)
Saturday-Sunday: 8:00 - 14:00 (EST)